Assessing Digital System Implementation Feasibility: A TELOS-Based Framework For SMES

Abstract

The democratization of technology through low-code platforms, Software-as-a-Service (SaaS), and artificial intelligence has enabled small and medium-sized enterprises (SMEs) to develop sophisticated systems with minimal resources. Yet, this accessibility introduces a strategic paradox: while building digital systems is now easier than ever, their necessity, feasibility, and long-term value remain uncertain. Addressing this challenge, this study presents a TELOS (Technical, Economic, Legal, Operational, and Schedule)-based feasibility assessment framework designed for evidence-based decision-making in SME technology adoption. Unlike conventional approaches that employ weighted scoring or subjective prioritization, the proposed model uses TELOS as a structured data integration methodology, consolidating multi-dimensional inputs into a unified feasibility evaluation process. Each TELOS dimension provides distinct data inputs—from software architecture and compliance matrices to organizational structures and project timelines—that are integrated into a comprehensive financial model. A single embedded case study involving the implementation of an integrated dashboard system demonstrates strong viability: Net Present Value (NPV) of Rp 89.6 million, Internal Rate of Return (IRR) of 32.05%, and Payback Period of 3 years. Results validate that structured, multi-perspective feasibility analysis effectively bridges the gap between technological accessibility and strategic investment readiness in SME contexts. The framework offers a replicable, data-driven foundation for evaluating digital adoption initiatives under resource constraints in the evolving era of digital democratization.