Personal Emotional Intelligence Competencies and Their Influence on Job Satisfaction

Abstract

The ability of employees to understand and manage emotions plays a key role in shaping their workplace experiences in today’s dynamic and demanding work environment. Emotional intelligence (EI) has been identified as an important factor in positive employee outcomes, especially job satisfaction. The present study examined the influence of four dimensions of emotional intelligence comprising self-awareness, self-regulation, empathy, and social skills on the job satisfaction of employees.

The quantitative research approach has been adopted, and data has been collected through a structured questionnaire administered to working professionals in different sectors. The proposed research model was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the aid of SmartPLS 4.0. The results show that self-awareness, self-regulation, and social skills have a significant positive effect on job satisfaction. Of these dimensions, self-regulation was the most powerful predictor of job satisfaction. In contrast, empathy was not found to be significantly related to job satisfaction. The standard tailed well and explained 62% of the variance in job satisfaction (R2 = 0.620).

The study underlines the significance of emotional competencies in enhancing employees’ satisfaction with their jobs. People who are good at managing their emotions, know what their strengths and weaknesses are, and have positive relationships at work tend to have higher job satisfaction. These findings provide useful insights for organizations seeking to cultivate a supportive and productive work environment through emotional intelligence development initiatives. Organizations can improve employee well-being strengthen relationships in the workplace and improve overall organizational effectiveness by investing in emotional intelligence training and employee development programs.